Our customers

Focused on meeting their needs.

Our customers expect outstanding product performance and reliability. They operate our products for decades, often in partnership with our long-term service offerings. We work in partnership with customers to help them to get the best out of their Rolls-Royce products throughout their operational life.

A trusted partner

The quality of our customer relationships is based on mutual trust, as well as our engineering expertise.

A trusted partner

The quality of our customer relationships is based on mutual trust, as well as our engineering expertise.

Our deep design knowledge and in-service experience ensures that we are best placed to help our customers to optimise product performance and availability. Our service agreements drive reliability improvements to reduce the frequency of maintenance intervals.

We are also committed to supporting our customer’s development through training and partnerships. Through our global network of customer training centres we deliver training solutions designed to help our customers to operate their Rolls-Royce products effectively, efficiently and safely.

Our global supply chain

A vital contribution to our performance.

We spend over £7bn annually with our suppliers. We invest significant resources to ensure our complex global supply chain is resilient and efficient. We encourage our suppliers to work openly and collaboratively with us to continue improve our operational performance.

Global Supplier Code of Conduct  

Sets out the behaviours, practices and standards we expect

Global Supplier Code of Conduct

We expect our suppliers to be ethical, responsible and to fully comply with all applicable laws and regulations.

Our Global Supplier Code of Conduct sets out the behaviours, practices and standards we expect to see demonstrated and complied with, all of which are based on our own Rolls-Royce Global Code of Conduct, policies and standards.

Compliance with our Global Supplier Code of Conduct is mandated through our General Conditions of Purchase. All suppliers are contractually committed to adhere to this Supplier Code, or an agreed alternative. In the event that a supplier wishes to adhere to their own Code of Conduct we will review and ensure alignment between our Supplier Code and the supplier’s proposed alternative.

We prioritise suppliers for compliance assessment and monitoring in accordance with their risk profile. We take into account the nature of the relationship between Rolls-Royce and the supplier, the supplier’s geographical location, and the goods or service they provide.

All our purchasing and supplier-facing employees are required to undertake training on the role and significance of our Global Supplier Code of Conduct.

Supplier selection  

Identifying globally capable suppliers in a fair and transparent way.

Supplier selection

Our selection policies identify globally capable suppliers in a fair, open and transparent way.

We seek to foster both competitive and collaborative relationships throughout our global supply chain.

Supplier approvals are carried out in full accordance with the relevant regulatory authorities.

Our global sourcing process assesses potential new supplier’s ability to deliver to Rolls-Royce standards. This includes an assessment of the supplier’s manufacturing capability, financial stability, and ability to deliver on time and for the right price. We also review and consider potential new suppliers’ ability to adhere to our Global Supplier Code of Conduct, prior to entering contractual negotiations.

In addition, all new and existing suppliers, as well as customers, joint venture partners and other third-parties, are subject to screening assessments through the Dow Jones Risk and Compliance Platform on sanctions, watch-lists and adverse media reports.

Continuity of supply  

Ensuring our global supply is robust and resilient.

Continuity of supply

We are heavily reliant on the ability of our supply chain to deliver to Rolls-Royce standards and without disruption or delay.

We recognise that disruption to our internal or external supply chain is a principal risk. We invest significant time and resource in identifying and mitigating potential points of weakness in our external supply chain.

We require all strategic suppliers to share business continuity plans with us. This helps us to understand and mitigate potential business continuity risks associated with geographical location, facilities and people.

Rolls-Royce has taken a leading role in the establishment of the Aerospace Engine Supplier Quality Committee and International Aerospace Environmental Group, both aimed at agreeing sets of common industry-wide standards. This helps to remove variability and waste from supplier processes.

We work with our suppliers to address risks associated with material stewardship and sourcing.

We recognise the importance of paying suppliers on time for the goods and services they deliver. This is part of our commitment to supporting our suppliers and maintaining a resilient supply chain. We monitor on time payment metrics across the Group.

Support and development  

Procurement practices that mutually benefit us and our suppliers.

Support and development

We work in partnership with our key suppliers to improve our procurement practices and support the capacity development of our external supply chain.

We are consistently striving to improve the sustainability of our procurement practices and to support our supply chain. Our Global Supplier Code of Conduct helps our suppliers to understand and manage their risks.

We also encourage strategic suppliers to seek certification to international environmental standard ISO14001 to help them to mitigate their environmental impacts and associated costs. Suppliers are also involved in our Revert programme of metal recycling.

We are working with our suppliers to help them to meeting their obligations under the REACH (Registration, Evaluation and Authorisation of Chemicals) regulations with a focus on the managed reduction and phase out of the use of targeted substances that are hazardous to health and dangerous to the environment. Through our active participation in the IAEG we are also helping to introduce new standards to facilitate efficient data sharing, focused on hazardous substances, across the aerospace supply chain.

We recognise the role we have to play in minimising the risk of armed conflict and human rights abuse related to the mining of Conflict Minerals. In response to the Dodd-Frank Act and emerging EU legislation we have established a global programme team and are developing a programme and policy based on the OECD’s framework for managing conflict minerals in the supply chain. Early work with our raw material supply chains, where we are close to smelters and refiners, has not identified any issues.

Our supplier finance programmes enables suppliers to benefit from Rolls-Royce’s superior credit rating and access funds at lower interest rates.

We also support SME’s through our Supplier Diversity Programme to help support them in becoming part of our supply base. More than 200 small and medium sized companies are registered with the programme.

Value chain competitiveness improvement framework

Global Supplier Code of Conduct

At Rolls-Royce we have a zero tolerance approach to improper business conduct of any sort. It is our intent to work only with suppliers and external partners who share this principle. Our Global Supplier Code of Conduct helps ensure that our suppliers are clear about what is expected.

Resources for suppliers

We are committed to working with suppliers to support their performance and development. We have made available policies and guidance documents used within our own operations to help communicate our expectations.

Process Standardisation App

The Rolls-Royce Process Standardisation app provides information and tools that will help to reduce manufacturing non-conformance. The app provides a range of tools that can be downloaded and used to help improve manufacturing process performance. Each tool is accompanied by instructions, explaining its purpose and how to use it. Please use the app and download the tools to support your drive to Zero Defects.

www.rolls-royce.com/process-standardisation

Global Supplier Code of Conduct

  • Our Global Supplier Code of Conduct is the foundation of our approach to managing and engaging with suppliers.
  • All suppliers are expected to adhere to the principles set out in our Global Code of Conduct.
  • We recognize the importance of paying suppliers on time for the goods and services they provide.
  • As part of this commitment we have produced guidance materials for suppliers to help ensure they are paid on time.
Global Supplier Code of Conduct
pdf – 411KB
Download

Resource management

  • We are committed to working with our suppliers to manage and reduce their waste production and energy consumption.
  • As part of our own journey we have developed guidance and tools for use across our global operations.
  • We are sharing these to support suppliers in improving waste and energy measurement and management in their own operations.
  • The tools and guidance documents on this page have been made available for suppliers to use at their own discretion. We reserve no right over the content or outcome of the application of these tools.
Waste cost analysis workbook
xls – 152KB
Download
Waste mapping process
docx – 24KB
Download
Process waste mapping template
xlsx – 16KB
Download
Process waste mapping example
xlsx – 16KB
Download
Simple waste cost benefit calculator
xls – 48KB
Download
Applying waste management tools (presentation)
pdf – 1.2MB
Download
Energy efficiency project tool
xls – 177KB
Download

Management and reporting

  • The measurement, management and disclosure of performance data is becoming increasingly important.
  • There is a growing need to be able to understand the footprint and impact of our total operations and global supply chain.
  • We have been working as part of the International Aerospace Environmental Group (IAEG) to develop voluntary supplementary guidance on the accounting and reporting of GHG emissions.
  • We encourage suppliers to participate in CDP as a means of benchmarking environmental performance.
  • We encourage suppliers to seek certification to ISO 14001 to help identify opportunities to improve environmental performance.
GHG reporting guidance brief
pdf – 523KB
Download
IAEG voluntary guidance on GHG emissions
pdf – 224KB
Download
Introduction to CDP
pdf – 150KB
Download
Guide to ISO 14001: 2015
pdf – 1.0MB
Download

Resources for suppliers

The Rolls-Royce Digital Supply Chain app provides information about what our Supply Chain Digital Basics are and for permitted user’s only, access to our Digital Minimum Standards criteria.

The tool will support you and the Rolls-Royce supplier management teams in enabling a digital supply chain through the Integrated Supplier Scorecard / Supplier Engagement Plan (ISS/SEP) approach. More information regarding the Digital Minimum Standards assessments can be found on the global supplier portal.

Digital Supply Chain application

GHG reporting guidance brief
pdf – 523KB
Download
IAEG voluntary guidance on GHG emissions
pdf – 224KB
Download
Introduction to CDP
pdf – 150KB
Download
Guide to ISO 14001: 2015
pdf – 1.0MB
Download
On-time payment guidance
pdf – 230KB
Download

Government engagement

Governments are often our customers and are also key to ensuring our ability to operate in country. We work to build strategic relationships with host governments in our key market countries.

The EU and national governments set the legislative and policy framework within which our business must be conducted.

They are a potential source of funding and support for research and technology, research and development, manufacturing, education and training initiatives, as well as for certain capital projects. On occasion they also provide support or sponsor our partners, suppliers and competitors.

We are committed to undertaking any lobbying activities in compliance with all applicable laws, and to behave ethically in all our interactions with governments, their agencies and representatives.

All lobbying and engagement activities are conducted in line with the principles set out in our Global Code of Conduct. We do not make any corporate contributions or donations to political parties or causes, as outlined in our Global Code of Conduct.

Rolls-Royce is registered in the EU's Transparency register. Rolls-Royce North America is registered under the federal Lobbying Disclosure Act. Certain employees have qualified as "lobbyists" under the Act and are consequently listed as such on the company's registration.

Industry partnerships

We work in partnership with industry bodies across our sectors to deliver the best value for our customers.

Industry partnerships

We work in partnership with industry bodies across our sectors to deliver the best value for our customers.

We are members of industry bodies and trade organisations that represent our sector and Group interests. Our people represent our views on trade association and industry groups to inform their policy position development and through this we try to help shape the most attractive environment for our business to operate.

We make financial contributions to a number of associations, most commonly in the form of membership fees. Our largest contributions are with: 

ADS (the trade association for companies in the UK aerospace, defence, security and space sectors) membership offers access to business development support, a programme of in-person and digital events, and expertise in specialist areas such as supply chain excellence, public procurement, and research funding. As an ADS member, we benefit from informed advice, information and resources, including dedicated COVID-19, Brexit and Sustainability hubs.

Over the last year, ADS has provided support to us on the impact of Covid on our sector and the path to recovery from the pandemic, through industry discussions on business impact and supporting us in communications with UK Government. ADS has also supported us with ongoing discussions and understanding of climate change policy and UK targets on Net Zero, and how our industry can achieve 2050 ambitions.

AIA (Aerospace Industries Association) works to shape regulatory and legislative policies and create networking opportunities in the U.S. Rolls-Royce serves as a member of the Board of Governors and has CEO level participation on AIA’s Executive Committee.  Working across AIA’s core pillars - Space, Civil Aviation, National Security and International; Rolls-Royce engages on and AIA represents industry before U.S. Government policy makers on a wide range of issues related to the Aerospace & Defense industry. Over the past year Rolls-Royce worked closely with AIA on a number of issues to include civil and defense sustainability; industry’s response to COVID; assured health of the supply chain; international trade and export policies; and a host of workforce related issues including Diversity & Inclusion and the cultivation of future talent.

CBI (the Confederation of British Industry) provides exclusive political, economic and regulatory insight which enables us to shape business conditions for the better. Membership also gives us the opportunity to showcase our own expertise, innovation and thought leadership on the areas we work in. CBI also provides guidance to apply and embrace best practice from other businesses as the expectations and needs of employees and customers develop. In the last year, CBI has assisted us in working with government to secure the support needed for business to manage the impact of the Covid-19 pandemic, and an approach to living with the virus that would allow hard-hit UK sectors like aerospace and international travel to trade their way to recovery. We have also worked closely with CBI on helping the UK to win the global race to net-zero by addressing gaps in the UK’s policy landscape to create the best conditions for business investment in the green economy.

ASD (the Aerospace and Defence Industries Associations of Europe representing the European Aeronautics, Space, Defence and Security companies) has the objective of promoting and supporting the competitive development of the sector. Membership of the association offers intelligence sharing, joint advocacy strategy development and expertise, as well as a variety of virtual and in-person events on topics such as trade, supply chains, research and funding, environment and chemical regulation, defence (including naval), skills, UAM (Urban Air Mobility) and digitalization. Over the last year, ASD has provided support in shaping policies, including the decarbonization package Fit for 55 and funding opportunities through European research programmes such as Horizon Europe, and Clean Aviation Partnership through discussions with industry, policy-makers, position papers and responses to EU consultations with the objective of achieving 2050 net zero ambitions. During the COVID-pandemic, the association also helped to manage the impact on the sector and to increase visibility about the need for recovery support.